Refund & Returns Policy

Last Updated: August 30, 2026

At Starz Apparel, we want customers to feel confident when shopping with us. This Refund & Returns Policy explains the general requirements and process for requesting a return, exchange where available, or refund.

Please review this policy before placing an order.

1. Return Eligibility

Eligible products may generally be returned within 30 days of delivery.

To qualify for a return, the item should:

  • Be unused and unworn

  • Be in the same general condition in which it was received

  • Have original tags attached where applicable

  • Be returned with original packaging where reasonably possible

  • Show no signs of washing, damage, alteration, stains, odors, or improper use

  • Include proof of purchase or order information

Items that do not meet these requirements may not qualify for a refund.

2. Starting a Return

Before returning an item, please contact our customer support team at:

Email: info@starzapparel.click

Please include:

  • Your full name

  • Order number

  • Product you wish to return

  • Reason for the return

  • Photos if the item arrived damaged, defective, or incorrect

If your return is approved, we will provide available instructions for completing the return.

Please do not send a product back without first contacting us, as unauthorized returns may not be accepted or processed properly.

3. Return Shipping

Unless the product arrived damaged, defective, incorrect, or we state otherwise, customers may be responsible for the cost of return shipping.

Original shipping or delivery charges are generally non-refundable unless the return resulted from an error attributable to us.

We recommend using a shipping method that provides tracking when returning an item.

Starz Apparel cannot guarantee responsibility for return packages that are lost before they reach the designated return location.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If an item arrives:

  • Damaged

  • Defective

  • Incorrect

  • Significantly different from the item ordered

please contact us as soon as reasonably possible after delivery.

Include your order details and clear photos showing the issue.

After reviewing the request, we may provide an appropriate solution, which may include a replacement, refund, return authorization, or another reasonable resolution depending on the circumstances.

5. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items that have been worn or washed

  • Items with stains, odors, damage, or signs of use after delivery

  • Items missing original tags where applicable

  • Items returned outside the applicable return period

  • Items specifically identified as final sale or non-returnable

  • Certain personalized or customized items, if offered

  • Products that cannot reasonably be resold for hygiene or safety reasons, where applicable

6. Exchanges

Direct exchanges may be available in certain circumstances depending on product availability.

If you need a different size, style, or product, please contact us at info@starzapparel.click.

In some situations, the simplest process may be to return the original eligible item and place a new order for the preferred item.

Availability of replacement products is not guaranteed.

7. Refund Processing

After an approved return is received and inspected, we will determine whether the item meets the return requirements.

If approved, the applicable refund will generally be issued to the original payment method.

Please allow reasonable processing time after the returned item is received.

Your bank, card issuer, or payment provider may require additional time before the refund appears in your account.

8. Refund Amounts

For approved returns, the refund generally covers the eligible returned merchandise.

Original shipping charges and return shipping costs may not be refundable unless:

  • The product arrived damaged or defective

  • An incorrect product was sent

  • We otherwise determine that such charges should be refunded

9. Missing Refunds

If we have confirmed that a refund was issued but you have not received it, we recommend:

  1. Checking the original payment account

  2. Contacting your bank or card issuer

  3. Allowing additional processing time required by the payment provider

If the refund still does not appear after your payment provider’s normal processing period, contact us for assistance.

10. Order Cancellations

If you need to cancel an order, contact us as soon as possible at info@starzapparel.click.

We will attempt to accommodate cancellation requests when possible.

However, once an order has entered processing, fulfillment, or shipping, cancellation may no longer be available.

11. Refused or Undeliverable Packages

Customers are responsible for providing accurate and complete shipping information when placing an order.

If a package is returned because of an incorrect address, refusal of delivery, failed delivery attempts, or another issue outside our reasonable control, additional shipping charges or other applicable costs may be deducted from any eligible refund where permitted.

12. Policy Updates

Starz Apparel may update this Refund & Returns Policy from time to time.

The version posted on our website at the time of an applicable transaction will generally govern that purchase, subject to applicable law.

13. Contact Us

Starz Apparel
30 N Gould St Ste N, Sheridan, WY 82801, USA

Email: info@starzapparel.click
Phone: +1 (307) 751-9582